City of Reno, TX

Privacy Policy

City of Reno is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the City of Reno eBill/ePay web site and governs data collection and usage. By using the City of Reno web site, you consent to the data practices described in this statement.

Collection of your Personal Information

City of Reno collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. City of Reno may also collect anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by City of Reno. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by City of Reno for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the City of Reno Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through City of Reno public message boards, this information may be collected and used by others. Note: City of Reno does not read any of your private online communications.

City of Reno encourages you to review the privacy statements of Web sites you choose to link to from City of Reno so that you can understand how those Web sites collect, use and share your information. City of Reno is not responsible for the privacy statements or other content on Web sites outside of the City of Reno and City of Reno family of web sites.

Use of your Personal Information

City of Reno collects and uses your personal information to operate the City of Reno Web site and deliver the services you have requested.

City of Reno does not sell, rent or lease its customer lists to third parties without your explicit consent.

City of Reno does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

City of Reno keeps track of the Web sites and pages our customers visit within City of Reno, in order to determine what City of Reno services are the most popular. This data is used to deliver customized content within City of Reno to customers whose behavior indicates that they are interested in a particular subject area.

City of Reno Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on City of Reno or the site; (b) protect and defend the rights or property of City of Reno; and, (c) act under exigent circumstances to protect the personal safety of users of City of Reno, or the public.

Use of Cookies

The City of Reno eBill/ePay web site does not use "cookies". A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Security of your Personal Information

City of Reno secures your personal information from unauthorized access, use or disclosure. City of Reno secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. City of Reno does not store your credit card number, billing address or CSC/CVV code when you make an ePayment.

Changes to this Statement

City of Reno will occasionally update this Statement of Privacy to reflect company and customer feedback. City of Reno encourages you to periodically review this Statement to be informed of how City of Reno is protecting your information.

Contact Information

City of Reno welcomes your comments regarding this Statement of Privacy. If you believe that City of Reno has not adhered to this Statement, please contact City of Reno at We will use commercially reasonable efforts to promptly determine and remedy the problem.

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Privacy Policy | Customer Service

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